: walter biscardi's Blog
: Apple's new One-on-One training policy. Nice way to treat long-time customers
So I was at an Apple Business Networking event last week here in Atlanta and I asked my business rep about signing up for some One-on-One training for iWeb. It's a simple enough program but there are some aspects of it and re-working my website that would be better if I worked with a trainer one-on-one at the store. He told me I can't sign up for one-on-one unless I purchase a computer. It's Apple's new policy that people cannot simply sign up for one-on-one training anymore unless you purchase a product.
Ok, so I have 4 Mac desktops, 4 iMacs, 1 MacBook Pro, 1 Mini an iPhone, 2 iPods and 3 full copies of Final Cut Studio, iWorks and iLife. And that's just what I currently have. All told we've been through about 20 or 30 Macs since 1998 with my two companies. But I'm not permitted to purchase one-on-one training because my last purchase was about 3 months ago?
You would think that in this economy we'd be looking for ways to add revenue stream, not remove it. Nice way to treat a long term customer.